In Store Shipping Policy
Quick Summary
- Free Shipping: Standard shipping is free across the US and Canada.
- Worldwide Delivery: We ship custom boxes to the UK, Ireland, Australia, and Austria.
- Turnaround Time: 7-10 business days
- Packed Flat: Boxes are shipped flat to save space and prevent damage during transit.
- Damaged Goods Protection: If we make a mistake or your boxes arrive damaged, we replace them at zero cost to you.
Where We Ship & What It Costs
Shipping in the US & Canada
Standard ground shipping is free for all custom box orders in the United States and Canada — there are no hidden fees. We give you an exact shipping cost when you request a price quote.
Shipping to Other Countries – Shipping Zones We Cover
The shipping areas or zones we cover internationally are few for now.
- United Kingdom (UK)
- Ireland
- Austria
- Australia
If you live outside the US or Canada, shipping costs will be included in your requested quote. The price will vary based on packaging size, weight, and your shipping address.
Delivery Times – How Long It Takes
The Premier Packaging offers a 7-10 business day turnaround time. Total wait time includes the time it takes to make your boxes plus shipping time. You can choose from these three delivery formats:
| Delivery Choice | Turnaround Time |
| Standard Delivery | 18 to 20 business days |
| Express Delivery | 12 to 14 business days |
| Expedite Delivery | 8 to 10 business Days |
When Does the Turnaround Clock Start?
The turnaround timer starts only after:
- You approve your final digital design/die-line proof in writing.
- We receive the mandatory advance payment.
Note: Business days are Monday through Friday. Weekends and national holidays do not count.
How We Pack and Ship Your Boxes
Boxes Shipped Flat
Most custom boxes ship flat (unfolded) with the sole exception of rigid box styles, aka setup boxes. This keeps them safe from damage during shipping and saves you space. You can easily fold them into shape when they arrive.
Delivery Companies We Choose
We ship using reliable third-party logistics and shipping services, including FedEx, UPS, DHL, and freight trucks for bulk order quantities.
Customs, Duties & Import Taxes
You are responsible for paying local import taxes, customs fees, or tariffs required by your country if you want us to ship your custom boxes outside the US or Canada:
If local customs officials hold your package for inspection, we cannot expedite it. Customs delays do not qualify for shipping refunds.
Address Accuracy & Carrier Liability
Double-Check Your Address
Please make sure your delivery address is correct. If the shipping company charges a fee to correct a wrong address you provided, you will need to pay that extra cost.
Weather and Travel Delays
Once we hand your packages to 3rd-party shipping companies like FedEx, UPS, or DHL, we cannot control delays caused by severe weather, natural disasters, or major traffic shutdowns. So, in that case, please cooperate with our representatives. Because we do not bear any responsibility for unforeseen circumstance.
What If Your Order Arrives Damaged or Incorrect?
If your order has manufacturing errors or arrives broken, The Premier Packaging takes full responsibility. Address such issues immediately at our support email inquiry@thepremierpackaging.com.
Returns & Changing Your Mind
Because every box is custom-made specifically for your business, we cannot accept returns just because you changed your mind. Please refer to our shipping return policy page for more details.
We Can Ship to More Than One Address (If Needed)
Need your order sent to different locations? We can split your shipment and send custom boxes to multiple stores or warehouses. Please mention this requirement to our representative before we send out your order.
Contact Our Team
Want to ask questions regarding your delivery? Please get in touch with us via the following contact channels.
- Email: inquiry@thepremierpackaging.com | sales@thepremierpackaging.com
- US Phone: (727) 629-1270 | (727) 334-3694
- UK Phone: +44 (746) 076-6520